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Lisa Kennedy I am a customer of Shasta Pools and could not be more dissatisfied with the customer service and production of our new pool. As a paying customer of a major home improvement Shasta Pools has not honored their promise or mission statement. One or two...
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I didn't like
  • Salesman betrayed my trust and good faith
  • Management
  • Sales
#859385
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Im a licensed general contractor in the state if arizona for 20 years. We bought a 2nd home in phx. And contacted Shasta for and estimate. Sure they come accross ok at first be read your estimate. They want 25 % down. 50 % at completion of demo ...... thats 75% at...
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1.0
Quartzsite, Arizona
#777629
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Never hire this company for any pool work because they lack of customer support and their employees are not experienced in what they are doing, they will never give any updates on what or when is the next job will be scheduled or done and they never answer the phone or...
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Anonymous
Anonymous

We have the same problem with them, have been under contract now for 4 months, permit has been ready for over a month and still cant even get started. promises of starting nex...

1.0
I didn't like
  • Salesman betrayed my trust and good faith
#743908
Reply to reviews
I contacted Shasta Pools to get a price quote on some different setups for our backyard because me and my wife were interested in having a pool installed at our house. I made initial contact in June 2015, however me and the Salesman Robert Kochuten thought it would be...
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Anonymous
Anonymous

I AM IN THE PROCESS OF CONTRACTING WITH SHASTA AND THEY ALSO WANT $500 DEPOSIT WHICH I'M NOT WILLING TO GIVE AS WE HAVEN'T DECIDED WHO WE ARE GOING WITH EITHER. THEY WILL NOT...

1.0
I liked
  • How quickly they got back to me based on my inquiry
I didn't like
  • Salesman betrayed my trust and good faith
#737797
Reply to reviews
February 2015 Shasta confirmed they would honor their warranty and fix cracks in cool deck installed six months earlier. We were told this could be months out. We have been told by leslis' pool service that they would soon be out Of busnNess and probably would not...
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2.0
I didn't like
  • Do not stand behind warranty
#722139
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We hired Shasta to replaster our pool. One of the things they charged us for was a new suction line. We were told connecting a cleaner to a suction line in the middle of the pool would work better than hooking up to the skimmer on the end. To make a long story...
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#716009
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I had Shasta pools install my pool in December of 2011. Recently my o-ring on the main cartridge tank broke. Went to Leslie's pool thinking it would be an easy buy and fix. Needless to say I was COMPLETELY wrong. I contacted 4 different stores and not one of them could...
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1.0
#687886
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Shasta Pools clearly discloses within the language of their Limited Lifetime warranty that the items listed under the policy are the items covered. Since the pool owner has the responsibility of caring for the water balance (which affects the longevity of the interior...
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#655472
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Pool Part Replacement Review

Shasta builder iz still happening, but leslie pools wont cover part replacement for newer and older clients with life time warranty
#645955
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ON two previous occasions Shasta left messes in front of my house without regard, The first dirt in front of my driveway when loading up excavation equipment, the second left over mess in the gutter from the concrete pumping equipment. AND, now for a third time, my...
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Anonymous
Anonymous

Just jealous you can't afford a pool, or a garage it seems.Wah, Wah, Wah

#618391
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