Shasta Pools And Spas
Shasta Pools And Spas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shasta Pools And Spas has 1.8 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Shasta Pools And Spas to a friend or colleague.
- Rating Distribution
Pros: No pros, Best pool builder in the valley, Can build a pool.
Cons: Salesman betrayed my trust and good faith, Customer service, Sales.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shasta Pools And Spas has 1.8 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Shasta Pools And Spas to a friend or colleague.
- Rating Distribution
Pros: No pros, Best pool builder in the valley, Can build a pool.
Cons: Salesman betrayed my trust and good faith, Customer service, Sales.Recent recommendations regarding this business are as follows: "Go somewhere else", "Don’t use Shasta pools. They don’t have good customer service.", "Find another builder", "Avoid at all cost", "#1".
Most users ask Shasta Pools And Spas for the discount as a solution to their issues.
Consumers are not pleased with Location and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality pool construction
Time frame: I was told my very small pool would take 6-8 months to build. It is now 8 months since I signed my contract and Im still waiting for my pool to be finished.
Poor customer service: The communication in this company is nil.
My phone calls, text messages and emails are RARELY returned.
Downtime: I have built 4 pools 2 larger than this one. The scheduling of crews is completely inadequate. My pool has sat for a month at a time with no one working on it. There was no communication as to why either.
To date my pool has sat for over 4 months off and on with no activity whatsoever! The two times I did get a response I was told they did not have enough crews hired to complete the work! ARE YOU KIDDING ME??!!
Property Damage: my fence has been damaged. The irrigation both front and back has been destroyed including the valves.
When I asked about Shasta repairing this I was told that since I did not buy a landscape package I would have to do this on my own. I was not the one who damaged the system! The workers also destroyed my hose and hose bib in the back. The heavy equipment also ran over and destroyed the main water valve to my neighbors property even though the path around it was clearly marked.
Still I am not being heard!
Poor management of construction debris: I live in a HOA ( who doesnt) and it took me forever to get Shasta to send out a cleanup crew. My neighbor who is also putting in a pool has had her construction debris cleaned up as they went along. On a side note that pool was started two months ago and has already caught up to mine! She will be in her pool before I will, Im sure!
In conclusion I am extremely unhappy with the his company that boasts they are the number one pool builder in Arizona!
That has got to be a JOKE! The company sure is and I would never recommend this company to anyone, ever!
Preferred solution: My pool FINISHED! My irrigation system put back in.
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay Away at all cost
The company is just a rip-off. Their customer service is so horrible.
Their job took one year to complete, they also plastered their stupid logos without my consent. They owe me a refund because they were disbursed my money without my approval. No one can answer a phone call, reply to an email, and it's impossible to find the real leaders to escalate. They forgot to install the filter in the pump and didn't find it for well over a month.
Your Project managers are not real project managers when they can't communicate activities and milestones, and your A/R department is rude and needs to actually answer phone calls.
Do not build with Shasta. Not worth the risk or the headache.
- Can build a pool
- Accountability
- Customer service
- Fraud
Preferred solution: Price reduction
User's recommendation: Find another builder
Can’t get a hold of anyone
Preferred solution: Lifetime warranty information
User's recommendation: Don’t use Shasta pools. They don’t have good customer service.
Money refund
User's recommendation: Avoid at all cost
Two time Shasta pool built customer
Shasta is the best, most reliable pool builder in the Valley. We have had two pools built by them and their expertise in designing and even after is unsurpassed.
Our second Shasta pool was built almost 20 years ago and today we had a Rep over to update the cool deck, our plaster pool with pebble sheen is still in excellent shape...and in the hot summer, there's nothing better than swimming in a cool pool that is irridescent blue, it's like being in the Caribbean ! Thank you Shasta for building an Oasis in our backyard, for the second time.
Always a positive, helpful experience with Shasta. People...you get what you pay for !
- Best pool builder in the valley
- Customers should be more courteous
User's recommendation: #1
Complaint on service and breaking contract
- No pros
- Will not finish after pmt is made
Preferred solution: Price reduction
User's recommendation: Strongly advise anyone to run away from shasts
Unreliable company. Run
- No pros
- Everything lies
Preferred solution: Get the pool finished
User's recommendation: Do not hire
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company has been a nightmare
It's now 14 months since we signed a contract with Shasta. Our pool is nowhere near completion.
They haven't even returned to fix the concrete where it was poured wrong. The only thing done was that they finally (after 4 months) cleaned up their construction messes. Cannot get the president, Jeff Ast to contact me after leaving several messages.
Before you consider Shasta, check Yelp and the BBB for comments about this company. It will open your eyes
- Customer service
- Workmanship
- Sales
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company! You have been warned
Sub contractor unresponsive in making repairs.
User's recommendation: Keep insisting on a resolution
Service Department
LED Pool light misinformation
Not good!!!!
Preferred solution: Let the company propose a solution
Awful - just awful
NO NO NO AND NO.
Do not use Shasta Pools. I'd give them zero stars if I could.
We are having so many issues with them.
From the very minute my travertine deck and patio were installed we told them it was installed incorrectly. They wouldn't listen and insisted it was correct. At this same time we contacted our sales person to complain that the wrong color of travertine was installed - again they insisted it was correct. So now here we are six months later with decking that is falling apart and we have to suffer through the inconvenience of having it reinstalled - not to mention taking time off work (money out of our pockets) They are still insisting that the travertine is the correct color - which it is not - we've even had the supplier tell us it is not the color we selected.
At this point we have offered to pay for all new materials. Even with that they want to charge us half the labor to remove and install since the patio pavers are "stable". Seriously..........do not use Shasta.
I can however highly recommend California pools. California pools built our first pool back in 1997 and also remodeled the same pool 5 years ago.
They are awesome to work with.
They truly care about their customers and customer satisfaction is their main goal. Unlike Shasta who only cares about money........
They never built our pool
In the early Fall of 2018 we started talking to Shasta Industries about putting a small pool and fire pit in the backyard of our home in Scottsdale, AZ. We finally agreed to a contract on November 9, 2018. Four days later, we selected the pool colors and on December 11, the layout plan was completed. It took another four weeks to get the final plans that were submitted to our homeowners association. The HOA approved the plans on January 17, 2019.
After that date, I tried numerous times to get Shasta to give me a construction start date. After three frustrating weeks with no start date, I wrote the President of Shasta Industries on February 8. I received no reply.
On February 12, I received an email from Shasta indicating that construction would start the week of February 18 or, at the latest, the following week. On February 14, I met with Shasta and they asked me to again approve the plan including color selections. On February 23, I received a text from Shasta indicating construction could start the week of the 25th.
Needless to say, construction did not start and I never received a date when it would. Five months after initial talks and I never received an idea when, or if, construction would start. After yet another heated conversation with Shasta, I was asked if I would like to get out of the contract. I agreed and the deposit of $500 was refunded a month later.
My relationship with Shasta from the very beginning was a series of miscommunications, mistakes, and a lack of a sense of urgency. I subsequently contacted another pool company and they started construction less than three weeks later and have made steady progress since.
I don’t know the reasons behind their inability to start construction. I could not under any circumstances recommend Shasta Industries for anyone looking to build a pool. “The Shasta Experience” they tout on their web site was not a good one.
- Never built the pool
Horrible bevininning to ... oh there has not been an end yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very bad still having issues
Everything taken care. Have gone above and beyond to resolve any issues we had. Would do business with again
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Their warranty is a joke. They do not have accountability for anything, and they have an excuse for everything!!!