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I signed a remodel contract with Shasta remodel department, salesman was great until we signed the contract. We agreed upon all new interior, all new equipment was cut and replaced at the ground and a new functional light. They advertise 30 days to a new pool, it took...
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1.0
#576476
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Normally i do not write reviews, but i feel compelled to share this with EVERYONE...I bought a pool from Shasta, it has been the worst purchasing experience I've ever had. I encourage everyone to thoroughly go thru the details of pool building process before they sign...
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Anonymous
Anonymous

I thought I was the only person who lived the nightmare of Shasta. They took a year to build my pool, damaged my yard, did not follow-up with problems and now continual warra...

2.3
#539133
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Purchased a new Shasta Pool approximately 15 years ago. About 7 years ago, the water feature developed a leak. Since then unable to use the water feature. Have discussed with Shasta Service and Service Manager multiple times and every time we were told that the...
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Anonymous
Anonymous

Hmmm, never seen a labor warranty with any pool company in the whole valley that extends beyond 5 years. I'd guestimate about 70% of pool builders in business 15 yrs ago are ...

#510119
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We are the original owners of a Shasta Pool and since they sold all their retail outlets to Leslie Pool Supply they are no longer warranting any of the parts they previously warranted. In fact Leslie Pool Supply said they transferred all the previous customer info over...
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Anonymous
Anonymous

It is unfortunate that this has occurred but Shasta Pools does stand behind their pool warranties. The key is you need to go through Shasta for your parts and equipment and n...

Anonymous
Anonymous

They totally scammed me out of a 150$ rebate from APS. And do not return calls.

#438771
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I have a Pacific Pool in home I purchased. It has cheap plumbing and construction. Previous Pacific owner went BK and opened Platinum Pools, so he won't fix issues on this one. I called Shasta and they were out a few days later and fixed about a half dozen problems and...
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Anonymous
Anonymous

I hear ya, my Dolphin pool is...sinking and falling apart now. Waranty was long gone years ago. Patched a plumbing line way under the deck that had no PVC glue on the elbow ...

#336655
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When I had my Shasta Pool built they should me one type of salt system then install this POS QuikChlor system. From the first year it was installed I have had nothing but problems. They cam out to look at it and told me it was dirty and needed cleaning so I cleaned it...
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Anonymous
Rick D

All salt chlorinators have to be cleaned when calcium builds up, normally once a month. Not a whole lot of difference between all the salt systems out there. All are comprised...

Anonymous
Another ***ed owner of Shasta

I've had the same problems and found out the same thing about the cells. Now it keeps giving some error code r202 and it keeps shutting off. What a piece of ***!

#326591
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Be aware that Shasta Pool Lifetime Warranty is not actually a lifetime warranty. When the cement crumbled on the side of the pool from poor construction I was told that because of the age of the pool the repairs would not be done. However, they did offer to refer me...
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Anonymous
Anonymous

Shasta's Limited Lifetime Warranty never has covered the interior finish of the swimming pool because owners take care of their own water chemistry. The life, integrity and pe...

#310126
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We were notified today that our "lifetime warranty" was being cancelled because we rented out house out while I was on sabbatical out of State. Our understanding was that the warranty would be honored "as long as we owned our house". Buyer beware: Shasta's...
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Anonymous
Stay away from Shasta

Dan, I am in the same situation as you are. We have a Shasta pool and we run into countless problems and we were told our warranty was void because of the rental. Like yo...

Anonymous
AZ

Dan53 are you ***? Did you think with a lifetime warranty you have carte blanch and would never incur any expense on your pool? You sound liberal and sounds like you feel en...

#245653
Reply to reviews
Shasta pools suck! 8weeks into it and they havent even broken ground yet! They lie and BS and pass the buck around so no one person is responsible. Hate them! Poor business ethics and poor mangment. They come to your housengive you a quote, say it takes three weeks for...
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Anonymous
Anonymous

They were a year late for my pool, nothing but excuses, damange, errors and poor remedies. I ended up changing out the quick chlor, nothing but expensive problems, and lifeti...

Anonymous
As

From the time I signed contract to this point it's been 4 weeks and my pool is all but done. Waiting for final inspection then comes the Shasta stone. I am very happy with my ...

#245367
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Upon purchase of the pool, there were items that were not addressed with the drainage of my yard, apparantly the excavation crew was too good to use a shovel. The bobcat took out some of the sides of the hole for the pool, so we were charged for extra concrete. When...
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#240720
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