Not resolved

Just completed construction of new build shasta pool. There were two issues that Shasta has not provided resolution yet.

First, there are two stains in the interior finish at the bottom of the pool near main drain. There have been 3-4 people out to assess, each one says they will need to send a diver to assess in the water. 2 weeks has gone by, no diver to assess. Secondly, there is calcium leaching from the waterline tile under the spa spillway, at the same level as the spa bench.

From my photos during construction, shasta did not waterproof the entire spa, just the back of the bench seat, that's it. now that the water in in the spa it is causing calcium to leach out to the waterline tile on the pool at the same level as the bottom of the spa bench seat. Shatsa is telling me this is from calcium buildup in the water. i checked, calcium level is low or normal.

They indicated I would need to clean it on a regular basis and asked if I had had a pool/spa before. Yes for the last 30 years.

Workmanship was poor and in this case I believe Shasta sub-contractor did not do a proper installation of the waterproofing material in the spa, and after only 10 days of water in the pool this problem started to occur. Calcium buildup can't happen that quickly, especially when the calcium content in the water in low.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of workmanship and customer service. Please immediately contact the author of this review to discuss bad quality of shasta pools and spas swimming pool installation and associated monetary loss in the amount of $10000. Shasta Pools And Spas needs to offer any options to resolve the issue according to poster's claims.

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